We hope you are happy with your purchase. If you change your mind, you may return eligible items in accordance with the policy below.
Change of Mind Returns
If you are a consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
You must notify us of your decision to cancel within this 14-day period. Once you have notified us, you then have a further 14 days to return the goods to us.
To request a return, please contact us at sales@hypebaskets.com, quoting your order number and details of the item(s) you wish to return.
Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the cost of returning the goods.
We recommend using a tracked delivery service and retaining proof of postage until your refund has been completed.
Condition of Returned Goods
You may inspect and handle the goods as you would reasonably be permitted to do in a shop.
You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Where applicable, we may make a reasonable deduction from your refund to reflect any reduction in value caused by excessive handling or use.
Where possible, goods should be returned with their original packaging, accessories and documentation.
Refunds
Once we receive your returned goods, or you provide evidence that you have sent them back (whichever occurs first), we will process your refund within 14 days.
Refunds will normally be made using the same payment method used for the original purchase.
Where you cancel the whole order under your statutory cancellation rights, we will also refund the cost of our standard delivery option. If you selected a more expensive delivery service, such as express or next-day delivery, we are not required to refund the additional cost above our standard delivery charge.
Faulty, Damaged or Incorrect Goods
If your goods are faulty, damaged, not as described or you have received the wrong item, please contact us as soon as possible at sales@hypebaskets.com.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
Where goods are faulty or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights. Where a return is required because the goods are faulty, damaged or incorrectly supplied, we will cover reasonable return costs or arrange an appropriate method of return.
Items That Cannot Be Returned for Change of Mind
The statutory right to cancel does not apply to certain goods, including:
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Goods made to your specifications or clearly personalised;
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Goods which are liable to deteriorate or expire rapidly;
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Sealed goods which are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery;
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Sealed audio, video or computer software where the seal has been broken after delivery; and
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Other goods excluded from the statutory cancellation right under applicable consumer law.
This does not affect your rights where an item is faulty, damaged or not as described.
Returning Your Order
Please email us at sales@hypebaskets.com and we will send you a returns label.
Please include your order number or other information that allows us to identify your order.
Please do not return goods without sufficient information for us to identify the order.
Your Statutory Rights
Nothing in this Returns & Refunds Policy is intended to exclude or restrict any rights you have under UK consumer law.
For further information about your consumer rights, you can contact Citizens Advice or your local Trading Standards service.